Steeplechase is designed to optimize our affiliate’s businesses. We are your experienced partner in delivering high value to your customers. We provide a range of services that cut operating costs and create revenue opportunities for affiliate networks – and all of that translates to better, more economical services for the customers we serve together.

Operations

OSS Provisioning
Steeplechase provides a secure, comprehensive operations support platform, developed and deployed by our partners across a significant base of ISP and VoIP subscribers. This platform allows for co-branding, subscriber provisioning and access, and real-time information that ensures that your subscribers and the Steeplechase support team area always on the same page.

Engineering services and certification
Steeplechase brings deep engineering experience to your network planning, ensuring that when you light it up, it will deliver and maintain operation at spec. Just as important, Steeplechase training and certification prepares affiliate employees for the rigors of the wireless broadband marketplace. These programs include update and advancing technology elements to ensure that they can handle the real world operational requirements of a radio broadband network.

Subscriber support
The foundation for any sustainable business is customer loyalty, and that is often the measure of the quality of support the company can provide. Steeplechase support has several distinguishing characteristics:

• First, it is 24x7x365, a scope of service that most community-based networks can’t support.
• Our team is focused on helping your customers solve their personal networking problems: this is not a call center that handles corn ships, computer chips, and oh yes networking of course.
• Our support team is thoroughly trained, domestically-based, focused on fluent English, and committed to following through on each problem until it is resolved.

Volume purchasing clout
Steeplechase is rapidly becoming one of the nation’s largest providers of radio broadband internet access and services. We have partnerships with all the key players in these technologies, from the market leaders to the leading-edge innovators. We get the best pricing on our orders, and pass those savings on to you and your customers.

Strategic Growth services

Market analysis and planning
In building Steeplechase, we have accumulated a great deal of experience in understanding the interactions of demographics, geography, and access technologies. This means that we can help you figure out before the fact how rapidly you’ll reach certain levels of return on your investment in an affiliated network – whether it’s a Greenfield start-up or an upgrade to existing operations.

Added-value services
One key success element is making sure that you can bring your customers the kinds of services that secure their loyalty to your business. Steeplechase provides a variety of services that keep customers happy and churn rates low! Community-based services, a free feature of the Steeplechase network, lead the way, followed by such options as remote storage, back-up and recovery services, security services, even video services as they become available.

Financing and capital planning
Steeplechase can help affiliate networks with grants, loans and leases, and other elements in their financial strategies. For example, RUS grants, administered by the Department of Agriculture, are a critical element in developing broadband infrastructure for underserved markets. Steeplechase will work with you to bring these funds to your community.

Network Marketplace
Steeplechase maintains a market in community-based networks, including Steeplechase affiliates and non-affiliate networks that may be for sale, and a range of potential buyers of these networks. This helps to maintain the liquidity of the investment in these networks.

Please have a Steeplechase Affiliate Services Consultant
contact me!